Customer Care

Thank you for choosing Korome.
If you are not entirely satisfied with your purchase, we are here to help you.

Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Please send your returns to:

Korome Ltd, 4 Spencer Parade, Northampton, NN1 5AA

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within 5 working days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are nonrefundable.

Contact Us
If you have any questions on how to return your item to us, please get in touch,
Send an email to info@korome.co.uk